Shipping policy
Shipping Policy for The Dream Vault
Last Updated: 23 November 2023
1. **Order Processing:**
- Orders are typically processed within 3 to 5 business days of receiving payment.
2. **Shipping Methods:**
- We offer domestic (Smartpac) and international shipping options. Shipping costs and delivery times vary depending on the selected method and destination.
3. **Shipping Destinations:**
- We currently ship internationally. For locations not listed, please contact us for special arrangements.
4. **Shipping Rates:**
- Shipping rates are calculated based on the weight of the order and the destination. The total shipping cost will be displayed at checkout.
5. **Free Shipping:**
- We may offer free standard shipping on orders over a specified amount. Check the website for current promotions and eligibility criteria.
6. **Tracking Information:**
- Once your order is shipped, you will receive a confirmation email with tracking information. Please allow some time for the tracking details to be updated.
7. **Delivery Times:**
- Delivery times vary based on the shipping method and destination. Domestic shipping typically takes 3 to 5 days. International shipping takes 10 to 18 business days, while expedited shipping may arrive sooner.
8. **International Shipping:**
- International orders may be subject to customs duties and taxes. Customers are responsible for any additional fees imposed by their country's customs authorities.
9. **Delayed or Lost Shipments:**
- In the event of a delayed or lost shipment, please contact our customer service for assistance. We will work to resolve the issue promptly.
10. **Incomplete or Incorrect Address:**
- It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for orders lost due to incorrect or incomplete addresses.
11. **Shipping Holidays:**
- Shipping may be delayed on holidays or during peak seasons. We will notify customers of any significant delays.
12. **Split Shipments:**
- In some cases, orders may be split into multiple shipments. Customers will be notified if this occurs.
13. **Contact Information:**
- For questions or concerns regarding shipping, contact us at team@shopthedreamvault.com.
By placing an order with The Dream Vault, you agree to the terms outlined in this Shipping Policy. It is recommended to review this policy regularly for any updates.
Last Updated: 23 November 2023
1. **Order Processing:**
- Orders are typically processed within 3 to 5 business days of receiving payment.
2. **Shipping Methods:**
- We offer domestic (Smartpac) and international shipping options. Shipping costs and delivery times vary depending on the selected method and destination.
3. **Shipping Destinations:**
- We currently ship internationally. For locations not listed, please contact us for special arrangements.
4. **Shipping Rates:**
- Shipping rates are calculated based on the weight of the order and the destination. The total shipping cost will be displayed at checkout.
5. **Free Shipping:**
- We may offer free standard shipping on orders over a specified amount. Check the website for current promotions and eligibility criteria.
6. **Tracking Information:**
- Once your order is shipped, you will receive a confirmation email with tracking information. Please allow some time for the tracking details to be updated.
7. **Delivery Times:**
- Delivery times vary based on the shipping method and destination. Domestic shipping typically takes 3 to 5 days. International shipping takes 10 to 18 business days, while expedited shipping may arrive sooner.
8. **International Shipping:**
- International orders may be subject to customs duties and taxes. Customers are responsible for any additional fees imposed by their country's customs authorities.
9. **Delayed or Lost Shipments:**
- In the event of a delayed or lost shipment, please contact our customer service for assistance. We will work to resolve the issue promptly.
10. **Incomplete or Incorrect Address:**
- It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for orders lost due to incorrect or incomplete addresses.
11. **Shipping Holidays:**
- Shipping may be delayed on holidays or during peak seasons. We will notify customers of any significant delays.
12. **Split Shipments:**
- In some cases, orders may be split into multiple shipments. Customers will be notified if this occurs.
13. **Contact Information:**
- For questions or concerns regarding shipping, contact us at team@shopthedreamvault.com.
By placing an order with The Dream Vault, you agree to the terms outlined in this Shipping Policy. It is recommended to review this policy regularly for any updates.